Refund policy
Return and Refund Policy
I want you to be satisfied with your purchase from The Thoughtful Tinkerer. If something isn't right, please contact me and I'll do my best to help.
30-Day Returns
Returns may be requested within 30 days of delivery.
To be eligible for a return, the item must be returned in its original condition and must not have been modified, altered, cut, drilled, sanded, painted, or otherwise permanently changed unless prior approval was given by The Thoughtful Tinkerer.
Reasonable installation or test-fitting does not automatically make an item ineligible for return, provided the item remains in its original condition.
To request a return, contact me at derevas@thethoughtfultinkerer.com before sending the item back. Returns sent without first contacting me may experience delays in processing.
Change-of-Mind Returns
Returns for reasons such as changing your mind, ordering the wrong item, or deciding you no longer want the product are accepted within the 30-day return period as long as the item remains in its original condition.
The customer is responsible for return shipping costs for change-of-mind returns.
Defective, Incorrect, or Fitment-Related Items
If you receive an incorrect or defective item, please contact me so I can make it right.
If you experience a fitment issue, contact me before modifying the product. Many fitment or installation concerns can be resolved quickly with troubleshooting or installation guidance.
If a defect, incorrect item, or fitment issue cannot be reasonably resolved to your satisfaction, The Thoughtful Tinkerer will cover the appropriate return or replacement shipping costs and provide a replacement or refund as appropriate.
Exchanges
I accept exchanges for eligible items within 30 days of delivery. Items must meet the same eligibility requirements described in my return policy.
If you ordered the wrong size, style, version, or other product variation, you are responsible for the cost of returning the original item and for shipping the replacement item to you. Any difference in price between the original and replacement item will also be charged or refunded as applicable.
If an exchange is necessary because I sent the wrong item, the product is defective, or there is another issue for which I am responsible, I will cover the reasonable shipping costs associated with returning the affected item and sending the replacement.
Please contact me before returning an item for exchange. Once the exchange is approved, I will provide instructions for returning the original item and arranging the replacement.
Items Damaged in Shipping
If an item arrives damaged but the shipping package shows no obvious carrier damage, please contact me with photos of the damaged part. Replacement parts will generally be provided at no additional cost.
If the shipping package itself was damaged in transit and the contents were damaged as a result, please contact me as soon as possible and retain the original packaging. Photos of the package and damaged items may be required so a claim can be filed with the shipping carrier. I will work with you to determine the appropriate replacement, refund, or carrier-claim process.
Non-Returnable Items
The following are generally not eligible for return:
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Personalized or individually customized products, except when there is an unresolved defect, fitment issue, or shipping damage.
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Products that have been modified, altered, cut, drilled, sanded, painted, or otherwise changed without prior approval from The Thoughtful Tinkerer.
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Custom CAD, design, or engineering services once work has begun, provided the completed work substantially meets the requirements and scope agreed upon in writing before the project began.
Custom CAD or design projects may be subject to additional project-specific terms provided in writing before work begins.
Refunds
Once a returned item is received and inspected, I will notify you of the status of the return.
Approved refunds are generally processed within 5 business days after the returned item is received and inspected and will be issued to the original payment method. The time required for the refund to appear in your account may vary depending on your bank, credit card company, or payment provider.
Questions
If you're unsure whether an item is eligible for return, or if you have a fitment or installation concern, please contact me before modifying or returning the product.